FAQ
Common questions, answered.
Everything about our materials, classes, workshops, and policies — in one place.
What's the cancellation policy for certificate classes?
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All certificate classes require advance booking, with full payment completed before or on the day of your class. Once payment is received, your instructor is reserved exclusively for you.
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Once a class has been purchased — and a kit ordered, if applicable — it's non-refundable. Cancellations or rescheduling must be made at least 48 hours in advance. Last-minute cancellations release your spot, and you'll need to rebook for the next available session.
Do I need to buy a kit for my class?
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It depends on the class. Our Akzéntz certificate classes (Luxio, Options, and Pro-Formance) include the nail kit in the class price — nothing extra to buy.
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Nail art workshops, like the Soft Gel Nail Art Class, don't include a kit. We'll send you the exact kit list after you enroll, and you can order through our Akzentz education collection, where registered students get a discount.
If my class includes a kit, how is it shipped?
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Kits are shipped prior to your class once your registration is confirmed. Shipping is available Canada-wide, and you'll receive tracking information once your kit ships.
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Standard shipping runs CA$15–$35, with remote or extended areas possibly incurring additional fees. Exact shipping costs are confirmed after registration.
Are there requirements I need before class?
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Most certificate classes require an e-file and LED/UV lamp (not provided), one hand free of product, and a notebook and pen. Specific requirements vary slightly by class — we'll confirm exactly what to bring when you register.